People are four times more likely to move to a competitor because of poor service than as a result of problems with product or price.
Don’t let that happen to you.
The majority of businesses haven't thought about how their customers experience their services. Instead, they've built the business around their own needs. That leads to a 'silo' mentality and doesn't create a smooth flow through the business for the customer.
It doesn't have to be that way. Using a service design approach, we can make services more desirable by focusing on what customers really need at each stage in the process, making it easier for them to do business with you.
Make it easier for customers to do business with you.
The Circle, 4-6 Staffa Place, Dundee, DD2 3SX
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